Any kind of misunderstanding in the workplace, big or small, always has a negative effect on the company, and the areas that start indicating this are incomplete tasks, badly affected productivity, poor performances and the downfall of the company's reputation in the eyes of the employees and the public. Also, there will be a lot of negative vibes in the office due to miscommunication which will directly affect the productivity and the final outcome.
What you can do;
-
Every problem is due to lack of communication. A vague message or an unclear direction is one of the most common ways by which miscommunication can take place. Be crystal clear about your message. Don't leave any room for interpretations because many times employees interpret things according to their convenience.
-
Make the employees realize their value and potential. This way the staff won't become negatively empowered but will become more confident and will also become more aware of their responsibilities.
-
This proves that you are open to different thoughts and ideas. Don't ever confine the flow of thought by an insufficient amount of communication. Do not send across a message that whatever the opposite person says or believes will be judged and criticized.
-
Think of the perfect medium for sending across the message to the employees. A way in which the message reaches all and is understood by all is the best. Find out what medium suits your company most - Conference? Meeting? A generic mail? Or appointing a contact person who has a great rapport with employees and hence is good at communicating things? Once you have the ideal medium, there will be less chances of misunderstandings.
-
Always stick to the point. Do not beat around the bush and discuss topics that are not important. The message should be brief and clear. Not sticking to the point will create lot of confusion and thus will lead to miscommunication in the workplace.
-
Once you know that the employees have received your message, do not sit back and relax. Get the feedback asking whether they have understood your message or not.
-
Honesty is the best policy. It builds confidence not only in the person talking but in the listeners as well. It is very easy to differentiate between a real and a fake person. So always be your honest self.