If you are planning to buy a car or going for a change then I think you must read this based on a survey conducted by U.S.-based consultancy Strategic Vision, termed as 'the Total Quality Index.' As per the survey most owners who owned the Volkswagen, Fords and Chrysler models were the most satisfied compared to others. This inspite their models having problems, but timely attended by the company with personalized service impressed the owners. Infact Toyota had the lowest instance of any manufacturer for reported problems.

Volkswagen group that included the Audi range was adjudged as the topper of the ' Total Quality Index' programme. The automobile giant was followed by Fords and Chrysler Group models. The survey was based on the number and seriousness of problems reported by owners of new vehicles as well as the perception of quality the owner gets from the vehicle. Ford had fielded the Flex and the F series range while Chrysler fielded its Dodge Charger, Jeep Grand Cherokee and the Fiat 500.

Toyota which includes Lexus topped the minimum number of problems but fell short in getting the users vote. Probably the Germans had an edge over their Japanese counterparts with their immaculate service after sales. (With inputs from internet-AW AarKay)